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Returns & Exchanges

At Elaine B Jewelry, we want you to love your handcrafted pieces; if you are not completely satisfied, we offer returns or exchanges within 14 days of delivery for unworn items in their original packaging.

1

Initiate Your Request

Contact our support team within 14 days of receiving your order to request a Return Merchandise Authorization (RMA) number and provide your order details.

2

Prepare Your Package

Securely pack your jewelry in its original designer box and protective mailer to ensure it remains undamaged during transit.

3

Ship the Item

Affix the provided shipping label or use a trackable carrier of your choice to send the package back to our studio address.

4

Receive Your Refund

Once our artisans inspect the item for quality, we will process your refund to the original payment method or issue store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing