Returns & Exchanges
At Elaine B Jewelry, we want you to love your handcrafted pieces; if you are not completely satisfied, we offer returns or exchanges within 14 days of delivery for unworn items in their original packaging.
Initiate Your Request
Contact our support team within 14 days of receiving your order to request a Return Merchandise Authorization (RMA) number and provide your order details.
Prepare Your Package
Securely pack your jewelry in its original designer box and protective mailer to ensure it remains undamaged during transit.
Ship the Item
Affix the provided shipping label or use a trackable carrier of your choice to send the package back to our studio address.
Receive Your Refund
Once our artisans inspect the item for quality, we will process your refund to the original payment method or issue store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing